Support

Can’t find the support you’re looking for?

hello@alldaygoods.co.uk

Allday Workshop, 

5B Stamford Works,
Dalston, 

London, 
UK, 

N16 8JH.

@alldaygoods

FAQs

Where are your knives made?

Our kitchen knives are made in Seki (Japan), Somerset (UK), Sakai (Japan) and Sheffield (UK).

What steel do you use?

Everyday range: We use SK4 steel, a carbon steel renowned for its ability to get sharp and stay sharp. A true work horse in kitchens.

Forged range: We use 52100 for our Somerset blades, which is a local British carbon steel.

Sakai range: We use Aogami 2 carbon steel. This is one of the best steels in the world.

What are the handles made out of?

The handles are made out of plastic heading to landfill. The plastic is collected, washed, shredded and melted into the handle shape. As a result, every handle has a different pattern, telling a different story. No two handles are ever the same.

Which makers do you work with?

We work with a variety of incredible makers to craft our goods. David in Sheffield makes our cutlery, Goto in Seki makes our 'Everyday' knives, Joe and Jimmy in Somerset make our 'Forged' knives, Yoshikazu in Sakai makes our Japanese forged knives, Martin in Lancaster collects all of the plastic waste and melts it into our handles in Lancaster and Diana in London makes our aprons and knife wraps.

How are you able to price your knives so reasonably?

We want to make beautiful knives accessible for the home cook. We work towards a tighter margin because we are passionate about creating quality products at a more affordable price point.

Do you still sell knives in batches?

Yes! We now have permanent ranges available all the time, and on top of this we will still be releasing limited edition batches every few months - sign up to our emails for all updates.

How do I care for my knife?

Inside each knife box we have a section on knife care, detailing the Dos and Donts for caring for your blade. If you have any questions, just drop us a message.

How do I sharpen my blade?

We recommend using a Japanese whetstone to sharpen your blade - a 1000/3000 or 1000/6000 combination stone from Shapton, King or Naniwa is a great choice. We are selling whetstones in our 'Accessories' tab.

Do all handles look different?

Yes, whilst all handles have the same plastic 'recipe' going into them, they are all unique to each other. You will be the only one with that exact type of handle in the world.

What comes in each box?

Inside your knife box you will receive knife care instructions, a penny for good luck, a 'meet the maker' card, a limited edition sticker (and your knife!).

Privacy Policy

Last updated: 6/11/2023

This Privacy Policy describes how Allday Goods (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.alldaygoods.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as order information, shopping information and customer support information

- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

- Business and marketing partners

- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@alldaygoods.co.uk or contact us at Unit 10b, Stamford Works, London, ENG, N16 8JH, United Kingdom.

For the purpose of applicable data protection laws, we are the data controller of your personal information. Our representative in the EEA and the UK is Hugo Worsley.

Delivery

What delivery service do you use?

We use DPD and Royal Mail for UK orders.

Do you deliver everywhere?

Yes we do. If your country is missing please get in touch and we will add that for you.

How long will it take for my goods to arrive?

If you order before 2PM we will delivery your goods next day (UK). For all international orders please allow 7 working days for your item to get to you.

Are my goods tracked?

Yes, all shipments are tracked. When you order is confirmed you will recieve a confirmation email with your tracking code. If there are any problems with delivery please get in touch with us directly at hello@alldaygoods.co.uk

How do I get my tracking code?

This will go out to you in a confirmation email following your purchase. 

Do you use environmentally friendly packaging?

Yes. Our packaging is made with recycled material and it's all 100% recyclable.

Paying for customs

Because we are a small company, you will need to pay for customs tax on our goods coming into your country.

Returns

What is our address?

Our head office is: Allday, 5B Stamford Works, Dalston, London, UK, N16 8JH.

Do you accept returns?

We accept returns within 7 days on our kitchen knives only if they haven't been used. We can't accept returns on our Batch knives because they are all made to order. We accept returns on all other products, again if they haven't been used.

Do I have to pay for the return of my goods?

Because we are a small business, we kindly ask you to pay for tracked postage of your returns. Please send the tracking code to us directly.

What happens if my knife arrives and it's damaged?

We check all the knives thoroughly before sending them to you. But if there are any damages to your knife, please get in touch with us within the first 24 hours and we can help.

Stockists

Paul Smith (online)
Glassette (online)
Community Cutlery (Ilkley, Leeds)

In-store and online.

Prep Cookshop (Stoke Newington, London)

In-store only. 106 Stoke Newington Church St, London N16 0LA

De Beauvoir Deli (Islington, London)

In-store only.

Pophams Bakery (Hackney, London)

In-store and online.

Superette (Islington, London)

In store only.

SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -
SO FAR WE'VE SAVED 1,457KG OF PLASTIC FROM LANDFILL -